Shipping Conditions

Fire Scale Modeler ships to Europe and the rest of the world via a variety of express and cost-effective services.

- Express: Express orders usually arrive within 2-3 business days.
- Economy: Economy orders usually arrive within 5-7 business days.

All orders are normally processed within 24 hours of receiving the order and validating the corresponding payment.

However, due to demand, raw material shortages for color formulation or stock shortages may extend the shipping process to 48h or 72h.

Please note that all our colors are packed to order. From this method we can guarantee the quality of our pigments for a long time.

Fire Scale Modeler offers free shipping for orders over:

€55 for Portugal and Spain
€150 for Europe and the United Kingdom**
€400 for the rest of the world**
**However, free shipping does not apply to compressors.

Shipping costs are calculated automatically by the Fire Scale Modeler checkout process, based on the weight, volume, and destination country and region of the items in the shopping cart.

This means you don't have to worry about calculating shipping costs before placing an order. Just add the items you want to your cart and when you get to the checkout page, shipping costs will be automatically calculated for you.

- CTT Expresso Nacional 19 Portugal

All shipments are registered and delivery is made personally with prior contact via SMS and call and must be authenticated with your signature, we assume full responsibility for your shipment as well as for any damage or loss of your order.

The next day delivery service after collection at our warehouse until 10:00 am, after that time the collection is carried out the next day.

Note: Europe and other countries in the world. THESE SERVICES ARE NOT AVAILABLE.

- National Express CTT 48 Portugal

All shipments are registered and delivery is made personally with prior contact via SMS and call and must be authenticated with your signature, we assume full responsibility for your shipment as well as for any damage or loss of your order.

Delivery service within the next 3 hours after collection at our warehouse until 10:00 am, after that time the collection takes place the following day.

Note: Europe and other countries in the world. THESE SERVICES ARE NOT AVAILABLE.

- CTT Express Europe

Europe 3-5 days* (read covid restrictions)

All shipments are registered and delivery is made personally, and must be authenticated with your signature, we assume full responsibility for your shipment as well as for any damage or loss of your order.

Note: Europe and other countries in the world. NOT AVAILABLE for spot orders for Europe and the rest of the world).

- CTT Express Rest of the World

Europe 7 to 15 days* (read covid restrictions)

All shipments are registered and delivery is made personally, and must be authenticated with your signature, we assume full responsibility for your shipment as well as for any damage or loss of your order.

Note: Other countries in the world. NOT AVAILABLE for "Rest of the World Cash Refund" orders).

- DHL parcel shipping services

Portugal / Europe

All shipments are registered and delivery is made in person and at your home, authenticated with your signature, we assume full responsibility for your shipment as well as for any damage or loss of your order.

Portugal - Shipping time approx. 1 working day*

Europe - Shipping time approximately 3-5 business days*

Rest of the world - Shipping time 3 to 7 days, consult us for the shipping cost by email.

Note: Europe and other countries in the world. NOT AVAILABLE for spot orders for Europe and the rest of the world).

UPS Standard Shipping Services

Rest of the world

All shipments are registered and delivery is made personally and delivered to your home authenticated with your signature, we assume full responsibility for your shipment as well as for any damage or loss of your order.

Rest of the World - Approximately 3-7 days anywhere in the world, customs clearance service included, direct delivery to your home, contact us for prices firescalemodeler@gmail.com

Note: NOT AVAILABLE for "cash refund" orders for Europe and the rest of the world.

Order Consolidation: If you have an order in progress (not yet shipped) and you are placing a new order, you also have the option to consolidate this new order with the previous one and save duplicate shipping costs.

Please note that if your new order includes products that are not currently available, your combined package must be held until all items from both orders arrive.

Prohibited goods

Products qualified as hazardous and/or flammable (some paints, primers, putties and sprays) may have shipping restrictions.

Spray paints can only be shipped to Europe via land DHL service (except Greece) via courier service. They CANNOT be shipped to Greece or any other country outside of Europe.

If you have further questions, please contact the Fire Scale Modeler team - firescalemodeler@gmail.com

National Navigation Services (Mainland Portugal)

- CTT Expresso 19 - Deliveries the next day until 7pm (Max. 30kg)
- CTT Expresso 48 - Deliveries between 2 to 3 days max. 30kg
- DHL Parcel - Next day delivery by 7pm at home.

Europe
CTT Expresso - Delivery between 3 to 15 days (may take more than 30 to 60 days in some European countries)
DHL - Delivery between 5-7 days at home.

Rest of the worldFire Scale Modeler offers three submission options:Fire Scale Modeler offers three submission options:

- CTT Expresso: Delivery between 5 to 10 days. This is the most economical option, but it may take longer for your order to arrive, especially if you are going to a country with strict customs rules.

- DHL: Delivery in 3 to 7 days anywhere in Europe. This is a faster option, but it is also more expensive.

UPS Urgent: Delivery in 3 to 7 days anywhere in the world. This is the fastest option, but it is also the most expensive. UPS will also handle customs clearance for you, so you don't have to worry about that.

If you're not sure which shipping option is right for you, I recommend contacting us info@firescalemodeler.com directly for more information. We can help you choose the best option for your needs and budget.

Here is a table summarizing the submission options offered by Fire Scale Modeler:

Shipping Option	Delivery Time	Cost	Customs Clearance
CTT Expresso	7 to 30 days	Affordable	Not included
DHL	3 to 7 days	More expensive	Included
UPS	3 to 7 days	Most expensive	Included