Airbrush Technical Assistance Service

Terms and Conditions for Fire Scale Modeler Technical Assistance Service

1. Scope and Definitions

These terms regulate the airbrush maintenance and repair service provided by Fire Scale Modeler (FSM) at our studio in Torres Vedras, Portugal.

General Customer: A customer who purchased the equipment from another retailer.

VIP Customer (FSM): A customer who purchased the airbrush being repaired directly from the firescalemodeler.com online store (proof via order number or account history required).

2. Supported Brands

We accept equipment from the following brands: Harder & Steenbeck, Iwata, Badger, Gaahleri and GSI Creos (Mr. Hobby). Other brands are subject to prior consultation and may be declined if spare parts are not readily available on the market.

3. Service Pricing (VAT Included)

ServiceGeneral CustomerVIP Customer (FSM)
Opening / Diagnostic Fee€15.00 (Deductible*)€0.00 (Free)
Deep Cleaning (Ultrasonic)€30.00€15.00
Repair Labor (Fixed Fee)€20.00€0.00 (Free)
Spare PartsList PriceList Price

*Note: The €15 fee for General Customers is payable upon entry. If the customer accepts the repair quote, this amount is deducted from the final total. If the repair is declined, this value covers the technical assessment time.

4. Shipping and Logistics


  • 4.1. Shipping Address: All equipment must be sent to our workshop at the following address: 
  • Fire Scale Modeler Rua dos Moleiros, Lote 14 – Varatojo 2560-237 Torres Vedras PORTUGAL
  • 4.2. Inbound Shipping: The customer is responsible for packaging the equipment securely and covering the shipping costs to our studio.
  • 4.3. Smart Return (Free Shipping): The standard return shipping cost is borne by the customer. However, we offer Free Return Shipping if the customer adds products from our store (paints, thinners, etc.) to the return package with a value equal to or greater than €30.00 (for Portugal Continental).

    • 5. "Renew or Repair" Program (Trade-In)

    If the repair quote exceeds 50% of the value of a new unit, or if the airbrush is deemed "beyond economic repair":

    FSM offers the option to keep the old airbrush for parts/recycling.

    In exchange, the customer receives a 15% Discount Voucher immediately applicable to the purchase of a new airbrush in our store.

    6. Warranties

    FSM guarantees the labor and the replaced parts for a period of 6 months.

    The warranty excludes: damage caused by drops/impacts, use of inappropriate corrosive thinners, or incorrect cleaning performed by the user after delivery.

    7. Deadlines and Abandonment

    The quote will be sent within 3 business days after reception.

    Equipment unclaimed or with pending payments for more than 90 days will be considered abandoned and will revert to FSM to cover storage and administrative costs.

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