Shipping Policies

Shipping & Delivery Conditions

1. Processing Time Orders are usually processed and dispatched within 1 to 4 business days after payment confirmation.

• Note: During high-volume periods (Black Friday, Christmas) or for "Pre-Order" items, dispatch times may be slightly longer.

2. Shipping Methods & Tracking We ship worldwide from Portugal using CTT (Portuguese National Post) or Courier Services (DHL/DPD/FedEx/UPS/SEUR) depending on the destination and weight.

• Tracking: All orders include a tracking number, which will be sent to your email once the package is dispatched.
• Insurance: All shipments are insured against loss.

3. Estimated Transit Times Please note that these are estimates provided by carriers and are not guaranteed deadlines.

• Portugal & Spain: 1-3 business days.
• Europe (EU): 5-10 business days.
• Rest of the World (USA, UK, Canada, Brazil, Asia): 10-25 business days.
• Delays caused by customs inspections in the destination country are beyond our control.

4. Customs, Duties & Taxes (Non-EU Customers) For customers outside the European Union:

• Import duties, taxes, and customs clearance fees are not included in the item price or shipping cost.
• These charges are the buyer's responsibility.
• Warning: If you refuse to pay these fees and the package is returned to us, we will deduct the return shipping costs from your refund.

5. Damaged Items We pack our paints and products with extreme care. However, accidents can happen during transit. If your order arrives damaged:

1. Do not discard the packaging.
2. Take clear photos of the damaged box and the damaged items inside.
3. Email us immediately at geral@firescalemodeler.com with the photos and your order number.

• Without photos, we cannot file a claim with the carrier or offer a replacement.

6. Unclaimed or Wrong Address Returns If a package is returned to Fire Scale Modeler due to:

• Incorrect/Incomplete address provided by the customer;
• Unclaimed package at the post office/pickup point;
• Refusal to pay customs fees;

The customer will be responsible for the shipping costs to re-send the item. If a refund is requested instead, the original shipping cost will be deducted from the refund amount.

7. Hazardous Materials (Paints & Solvents) Some of our products are flammable. We comply with international regulations for shipping Limited Quantities (LQ). However, we reserve the right to cancel orders to countries where shipping specific chemicals is prohibited by air freight regulations.