Shipping & Delivery
Last updated: 16 October 2026
1. Processing time
Orders are prepared and dispatched within 1 to 4 business days after payment is confirmed. Pre-order items follow the date shown on the product page (see our Pre-Order Policy).
2. Carriers and destinations
We ship from Torres Vedras, Portugal, with tracking on every parcel:
- Mainland Portugal and Spain: DPD (SEUR in Spain), home delivery, or CTT.
- Madeira, Azores, Balearic and Canary Islands: CTT.
- Rest of Europe: DPD home delivery or CTT.
- Outside Europe (incl. USA): CTT international air services.
The services available for your address are shown at checkout.
3. Shipping costs and free shipping
Shipping costs depend on the destination and the weight of the order and are always shown at checkout, before you pay. Free shipping applies automatically when the order total reaches:
- Mainland Portugal (DPD): €60
- Mainland Spain (DPD/SEUR): €75
- Portuguese and Spanish islands (CTT): €75
- Europe (DPD home delivery): €200
4. Estimated transit times
- Portugal and Spain: 1–3 business days (islands: 3–10)
- European Union: 3–7 business days
- United Kingdom: 5–12 business days
- Americas: 7–20 business days
- Asia and Middle East: 10–20 business days
- Oceania: 12–25 business days
These are carrier estimates. Unless another date has been agreed, we deliver within 30 days of the order. If we do not, you may cancel the order and receive a full refund.
5. Water-based and flammable products
Koloi Aqua paints, water-based acrylics, tools, airbrushes and kits can be shipped to every destination we serve.
The remaining stock of solvent-based lacquers, 2K clear coats, thinners and cleaners is classified as flammable dangerous goods. These items:
- travel by road only, within Europe;
- may travel by sea to the islands (longer delivery);
- cannot be shipped outside Europe.
Aerosol cans cannot be shipped to the United Kingdom or Iceland. If an order contains items that cannot travel to your address, we will contact you before dispatch to remove and refund those items or cancel the order with a full refund.
6. Protection in transit
We bear the risk of loss or damage until the parcel is delivered to you. Parcels over 1 kg sent by CTT international are insured for their declared value. If a parcel is lost, we resend it or refund it.
7. Damaged parcels
If your parcel arrives damaged, please email geral@firescalemodeler.com as soon as possible. Photos of the box and the items help us claim from the carrier and solve it faster. Do not send back broken or leaking paint: we replace or refund it.
8. Customs, duties and tax ID (outside the EU)
For destinations outside the European Union (e.g. UK, Switzerland, Norway, USA, Brazil), import duties, taxes and local clearance fees are charged by the destination country and paid by the customer. Some countries require a tax ID to clear the parcel (e.g. CPF/CNPJ in Brazil, PCCC in South Korea, RUT in Chile). Please enter it at checkout. If a parcel is returned because the tax ID is missing or the charges were refused, we refund the products but not the shipping costs.
9. Contact
Questions about a shipment: geral@firescalemodeler.com · +351 914 442 894 (phone/WhatsApp).