Shipping Policies

Thank you for choosing Fire Scale Modeler!

Our priority is to offer an impeccable shopping experience, ensuring transparency in all aspects, from processing to shipping. Check out all the details about our policies and processes below.

1. Progressive Offers and Discounts

At Fire Scale Modeler, we value our customers by offering exclusive discounts for purchases made in our online store. These discounts are automatically applied to the cart after the customer logs into their account.

• 5% off purchases over €50.
• 10% off purchases over €100.

These discounts are applicable to all products in the online store and can be combined with other special offers.

2. Packaging and Fulfillment Process

Fire Scale Modeler is recognized for its dedication in processing each order. Our entire process is carefully designed to ensure each customer receives the highest quality products.

Processing Order:

Orders are processed on a first-come, first-served basis, ensuring equal service.

Customization and Packaging:

Products are individually packaged to preserve their freshness and integrity. This personalized process ensures that each item reaches the customer in perfect condition.

Processing Time:

Order processing time may vary from 1 to 4 business days, depending on the volume of orders to be processed. We continually work to reduce deadlines as much as possible and ensure efficient delivery.

Production on Demand:

We avoid keeping large stocks to guarantee maximum product quality. This production model may result in slightly longer processing times, but ensures the freshness of the products.

Order Status Updates:

During the process, the customer will be informed by email about the status of the order, from the beginning of processing to shipping.
If you require additional information or have questions, please contact us at geral@firescalemodeler.com.

3. Products and Prices

Each product in our online store includes:

Detailed item description.

Final sales price including taxes.
Shipping costs are calculated based on the weight and destination of the order. At checkout, after entering your delivery address and payment method, you will be informed of the exact cost before completing your purchase.

4. Shipping Policies

We offer special shipping conditions to make your purchases even more advantageous. See details below:

• Portugal and Mainland Spain: Free shipping for purchases over €39.99.
• Canary Islands, Balearic Islands, Ceuta and Melilla: Free shipping for purchases over €69.99.
• European Union and United Kingdom: Free shipping for purchases over €99.99.
• Rest of the World: Free shipping for purchases over €399.99.

Note: Orders with compressors weighing more than 2kg for destinations outside the EU may be subject to surcharges.

Delivery time after processing

Estimated delivery times are as follows:

• Mainland Portugal: 1-3 business days.
• Mainland Spain: 2-5 business days.
• Islands and other European countries: 5-10 business days.
• Rest of the World: 10-30 business days (depending on destination and customs).

After shipping, you will receive an email with the tracking number to track your order.

Disclaimer

Fire Scale Modeler is not responsible for:
Delays caused by carriers or customs services in the destination country.
Additional costs, such as customs fees or taxes charged by authorities in the destination country.
Theft, loss or damage occurring after delivery of the order to the carrier.
We recommend that you check the condition of the packaging upon delivery and, if necessary, immediately report any irregularities to the responsible carrier.

5. Cancellations and Modifications

Cancellations: You may cancel your order before processing begins. To do this, contact us via email geral@firescalemodeler.com.
Modifications: We do not allow changes to orders that have already been processed. If you need adjustments, you must cancel the existing order and place a new one.

6. Payment

We offer several secure payment methods, including:

• Bank Transfer
• MBWay.
• Klarna.
• PayPal.
• Stripe
• ATM.

All available payment methods are safe and certified, ensuring peace of mind and security in your purchase.

7. VAT and Customs Policy

All purchases within the European Union include VAT in the final price.
For countries outside the EU, the customer may be subject to additional customs duties and taxes, which are their sole responsibility.
Prices above refer to shipping costs and not customs fees (unless otherwise stated). If an order is detained in customs, the buyer will be responsible for paying all taxes and tariff quotas applied to the order.
Fire Scale Modeler does not assume the costs of customs, nor the delay that may result in the delivery of the order. The customer will not be able to return their request for this reason, unless an error was made by Fire Scale Modeler
There are some countries where customs fees can be very high. These countries are, according to our experience: Argentina, Venezuela, Cuba, Brazil, Mexico and Uruguay. To a lesser extent, Bolivian customs is also problematic. In these cases, it is not advisable to purchase from our store without informing yourself in advance of the charges applied to the order. Ordering from Fire Scale Modeler implies acceptance of these conditions.

8. Pre-Orders

If your order includes pre-order products, all items will be shipped together as soon as the pre-order product is available. Check the website for the release date before ordering. Pre-orders cannot be cancelled.

9. Acceptance of the Offer

Confirmation of the order implies acceptance of the general conditions described on this page. When activating the order, the customer formalizes a purchase contract with Fire Scale Modeler, acquiring the rights and duties provided for in the applicable regulations.

Fire Scale Modeler thanks you for your trust!

We are at your disposal for any questions or clarifications at geral@firescalemodeler.com.