🛠️ We are upgrading our store to serve you better! Some products may be temporarily moving categories. Use our Search bar for quick results.
Note: We are currently reorganizing our 3,000+ product catalog to make your shopping experience easier. If you can't find a specific color, please use the search bar or contact our support.
🛠️ "Store Update in progress. Note: Shipping to the USA is temporarily suspended. We apologize for the inconvenience.
⚠️ Important: Shipping to the USA is temporarily suspended. For other regions, we are currently upgrading our catalog to serve you better.

SHIPPING POLICIES

SHIPPING POLICIES

    Shipping & Delivery Conditions (English Version)

    1. Processing Time

    Orders are usually processed and dispatched within 1 to 4 business days after payment confirmation. Note: During high-volume periods or for "Pre-Order" items, dispatch times may be slightly longer.

    2. Shipping Methods & Security (2026 Update)

    We ship worldwide from Portugal using a dual-provider strategy for maximum efficiency:

    • Portugal, Spain & Europe (EU): Primarily via Express Couriers (DPD, SEUR, DHL or CTT) via road freight, featuring door-to-door delivery and real-time tracking.
    • Rest of the World (CTT Zones 2, 3 & 4): Shipped via CTT (Portugal Post) international air services.

    Security & Protection:

    • Shipments up to 1000g: Include Fire Scale Protection. In the event of a loss confirmed by the logistical tracking system, we guarantee a full reshipment at no extra cost.
    • Shipments over 1000g: These include Full Declared Value Insurance, covering the total cost of products against damage or loss.

    3. Estimated Transit Times

    • Portugal & Spain: 1-3 business days.
    • Europe (EU): 3-7 business days.
    • Americas (USA, Canada, Brazil): 7-20 business days.
    • United Kingdom (UK): 5-12 business days.
    • Asia & Middle East (Japan, South Korea, HK, Israel): 10-20 business days.
    • Oceania (Australia, New Zealand): 12-25 business days.

    4. Customs, Duties & Tax ID (Mandatory for non-EU)

    According to 2026 international regulations, providing a Tax ID is mandatory at checkout. Packages without this information will be rejected by the carrier:

    • Brazil: CPF (Individuals) or CNPJ (Companies).
    • United Kingdom: VAT Number or National ID.
    • South Korea: PCCC (Personal Customs Clearance Code).
    • Chile/Colombia: RUT / NIT Number.
    • Others (Norway, Switzerland, Turkey, China): Local Tax ID.

    Warning: Import duties are the buyer's responsibility. If the package is returned due to a missing Tax ID or refusal to pay duties, return shipping costs will be deducted from your refund.

5. Damaged Items

We pack our products with extreme care. If your order arrives damaged:

  1. Take clear photos of the box (exterior) and the damaged items (interior).
  2. Email us immediately at geral@firescalemodeler.com. Without photographic evidence, we cannot file a claim with the carrier or offer a replacement.
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