Privacy Policy

1. Privacy Policy

1. Who is responsible for your data
Fire Scale Modeler (Atelier Fire Scale Modeler, Rua dos Moleiros, Lote 14 - Varatojo, 2560-237 Torres Vedras, Portugal) is the controller of your personal data.
You can contact us at geral@firescalemodeler.com or +351 914 442 894.

2. What data we collect
We may collect:

  • Browsing data: IP address, browser type, time zone, pages visited, technical cookies. This helps us keep the website secure and improve your experience.
  • Order data: name, billing and shipping address, VAT number (if provided), email, phone number, and chosen payment method (for example MBWay, Multibanco, PayPal, Klarna, bank transfer).
    We only store what is needed to process and deliver your order. We do not store your full card details. Card/bank data is processed by certified payment providers (for example PayPal, Klarna, Stripe).
  • Order history and invoices.
  • Communication with us: support requests, warranty requests, technical assistance.

3. How we use your data
We use your data to:

  • Process and ship your orders, issue invoices, and provide customer support.
  • Communicate with you about order status, lead times, delivery, returns or warranty.
  • Prevent fraud and abuse (for example, suspicious activity, payment fraud).
  • Improve the store and our services.
  • Send marketing / newsletter / promotions, only if you have given us consent. You can unsubscribe at any time.

4. Sharing of data with third parties
We only share the minimum necessary data with:

  • Shipping / logistics partners, so we can deliver your order.
  • Payment service providers (MBWay, Multibanco, Klarna, PayPal, Stripe, bank transfer) to process payment securely.
  • Analytics / technical service providers (for example traffic analysis) to understand how the website is used and improve it.
    We may also share data if required by law (tax authorities, law enforcement, court orders).

We do not sell your personal data.

5. Legal basis
We process your data because:

  • It is necessary to perform the sales contract: prepare, ship and support your order.
  • It is necessary to comply with legal obligations (for example invoicing, tax, warranty).
  • We have a legitimate interest in improving our services and preventing fraud.
  • Marketing is only done with your consent.

6. Transfers outside the EU/EEA
Some technical service providers (for example hosting, analytics, payment gateways) may be located outside the EU/EEA.
When this happens, we require adequate protection of your data (for example standard contractual clauses or equivalent safeguards).

7. Retention period
We keep invoicing and order data for as long as required by law (for example tax rules and warranty obligations).
After this period, data is anonymised or deleted, unless it is still needed to handle disputes, chargebacks, fraud prevention or legal defence.

8. Your rights
You have the right to:

  • Access your personal data;
  • Correct inaccurate data;
  • Request deletion of your data (“right to be forgotten”);
  • Restrict or object to certain types of processing;
  • Receive your data in a portable format (data portability);
  • Withdraw consent to marketing at any time.

To exercise your rights, please email geral@firescalemodeler.com.
You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD).

9. Minors
This store is not intended for children under 14 years of age.
Any purchase by a minor must be made by, or with clear authorisation from, the legal guardian.

10. Updates to this Privacy Policy
We may update this Privacy Policy if we change how we process data or if the law changes.
The most recent version will always be published on this website.

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