Privacy Policy

Privacy Policy

Last Updated: November 2025

1. Who We Are (Data Controller) The website www.firescalemodeler.com is operated by Marco Teodoro, trading as Fire Scale Modeler (Sole Trader / ENI), based in Portugal. We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

  • Contact for Privacy matters: geral@firescalemodeler.com

2. What Data We Collect When you visit our store or place an order, we collect the following information:

  • Identity Data: Name, Surname, and Tax ID (NIF) for invoicing purposes.
  • Contact Data: Email address, telephone number, shipping address, and billing address.
  • Order Data: History of products purchased and payment status.
  • Technical Data: IP address, browser type, and cookies (to keep your cart active).

Important: We do not store your credit card details. All payments are processed securely by external certified providers (PayPal, Stripe, etc.).

3. Why We Use Your Data We use your data strictly for the following legal purposes:

  1. Contract Execution: To process your order, ship the goods, and handle warranties.
  2. Legal Obligation: To issue invoices and comply with Portuguese Tax Authority (AT) requirements.
  3. Customer Support: To answer your questions about orders or products.
  4. Marketing (Optional): We only send newsletters if you have explicitly subscribed to them. You can unsubscribe at any time.

4. Who We Share Your Data With We do not sell your data. We only share necessary data with third parties essential to the service:

  • Logistics: Delivery companies (CTT, DHL, DPD, UPS) need your name, address, and phone number to deliver the package.
  • Payment Processors: Banks and gateways (PayPal, Stripe) to validate the transaction.
  • Authorities: Tax Authority (Autoridade Tributária) as required by law for invoicing.

5. Data Retention

  • Invoices: We are legally required to keep billing documents for 10 years.
  • Account Info: Kept until you request deletion or close your account.

6. Your Rights Under the GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of incorrect data.
  • Request deletion of your data ("Right to be Forgotten"), except for data we are legally obliged to keep (e.g., invoices).
  • Withdraw consent for marketing emails.

To exercise any of these rights, simply email us at geral@firescalemodeler.com.

Send us a WhatsApp message