Refund Policy
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Refund Policy


Thank you for shopping at Fire Scale Modeler!

We offer a refund and/or exchange within the first 30 days of your purchase. If 30 days have passed since the date of your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your article must be unused and in the same condition as you received it.

  • The item must be in the original packaging.

  • To complete the return, we require a receipt or proof of purchase.

  • We only offer refunds for items sold at the regular price, items on sale cannot be returned.

  • If the item in question is marked as a gift at time of purchase and shipped directly to you, you will receive a gift credit for the amount of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange something for a similar item, send us an email to firescalemodeler@gmail.com and send the item to: Rua dos Moleiros, lote 14 - Varatojo

Assets Not Covered

The following goods are not covered by the returns policy:

  • gift cards

  • Some Health and Personal Care Articles

Partial refunds are granted (if applicable)

  • Any item that is not in its original condition, damaged, or missing parts for reasons other than our error.

  • Any item that is returned more than 30 days after delivery.

Once the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds

  • If you have not yet received a refund, please check your bank account first. Then contact your credit card company, it may take some time for your refund to be officially credited.

  • If you've done all of this and still haven't received your refund, please contact firescalemodeler@gmail.com

Shipping

  • Please do not send the product back to the manufacturer. It must be sent to the following address Rua dos Moleiros, lot 14 - Varatojo

  • You will be responsible for paying shipping costs for returning the item.

  • Shipping costs are not subject to refund! If you receive a refund, the cost of the return will be deducted from your refund.

  • Depending on where you live, the time it may take for your product to reach you may vary.

  • Please note that we cannot guarantee that we will receive your returned item.

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