Information for Our Customers

In our quest to offer the best products and services, quality has always been and will continue to be our top priority. We recently implemented a small adjustment in the prices of some of our products, and we want to share with you the reasons for this decision, with full transparency.

We Don’t Sell Paints, We Sell Time
We would like to emphasize that our work goes far beyond selling paints. Each color is prepared individually, one by one, with dedication and precision, especially for you. We do not use mass production lines, which allows us to guarantee consistent and superior quality in each batch.

When you choose our products, you are purchasing more than just a color: you are investing in the time and attention to detail that we put into each formula, ensuring that the end result is perfect and unique, always in accordance with your highest standards.

Commitment to Quality
We use only premium raw materials to ensure that each product delivered meets your highest expectations. Our dedication to maintaining the highest standards means investing in reliable suppliers and superior materials, even with increasing costs.

Operational and Logistics Costs
Although shipping costs for carriers have increased significantly in recent times, we have chosen not to pass these additional costs on to our customers. We continue to offer fair and affordable conditions, while maintaining the balance between value and quality.

Your Support Makes the Difference
When you choose our products, you are investing in more than just quality. You are supporting a brand that puts customers at the center of every decision and is committed to delivering the best, even in challenging times.

We are always here to listen to your suggestions and we appreciate your continued trust.

Thank you for being part of our story and for allowing us to grow with you.

Best regards,

Fire Scale Modeler Team