Shipping Conditions

Fire Scale Modeler ships to Europe and the Rest of the World through various services, cheap and express.

All orders can be processed within 48 to 72 hours after receiving the order and the respective payment validated, because all our colors are packaged upon orders, with this method we can guarantee all the quality of our pigments for a long time. period of time after the customer receives it.

Shipping costs are automatically calculated by our purchase process, based on the weight, volume and destination country and region of the items in your shopping cart.

Free Shipping

• All orders for Portugal and Spain with a value equal to €39 or more, shipping is free.
• ( ** ) For Europe, the United Kingdom is included in all orders equal to or greater than 100 euros, shipping is free.
• ( ** ) Rest of the World all orders equal to or greater than 300 euros, shipping is free 

Note - ( ** ) - Not applicable when purchasing compressors or items over 5kg.

This offer is combined with other discounts. The discount is processed automatically at checkout of your order, however you will see the shipping cost and your discount below.

This offer does not include customs and customs charges or taxes in the destination country of the order.

All shipments processed with this offer will be shipped by CTT Registered carrier, all other shipping services are not included in this offer.

Note: If there is no option or any problem related to shipping, please contact us.

- CTT Expresso Nacional 19

• Portugal
  All shipments are registered and delivery is made in person with prior contact via SMS and call and must be authenticated with your signature, we assume full responsibility for your shipment as well as any damage or loss of your order.
  
• The next day delivery service after collection from our warehouse until 10am, after that time the collection is carried out the following day.

Note: Europe and other countries in the world. THESE SERVICES ARE NOT AVAILABLE.

- National Express CTT 48

• Portugal
  All shipments are registered and delivery is made in person with prior contact via SMS and call and must be authenticated with your signature, we assume full responsibility for your shipment as well as any damage or loss of your order.
  
• Delivery service in the following 3 hours after collection from our warehouse until 10 am, after that time the collection is carried out the following day.

Note: Europe and other countries in the world. THESE SERVICES ARE NOT AVAILABLE.

- CTT Express Europe

• Europe 3-5 days * (read covid restrictions)
  All shipments are registered and delivery is made in person, must be authenticated with your signature, we assume full responsibility for your shipment as well as any damage or loss of your order.

Note: Europe and other countries in the world. NOT AVAILABLE for cash-on-cash orders to Europe and the rest of the world).

- CTT Expresso Rest of the World

• Europe 7 to 15 days * (read covid restrictions)
  All shipments are registered and delivery is made in person, must be authenticated with your signature, we assume full responsibility for your shipment as well as any damage or loss of your order.

Note: Other countries in the world. NOT AVAILABLE for orders "on cash refund to the rest of the world).

- DHL Parcel shipping services

• Portugal / Europe
  All shipments are registered and delivery is made personally and at your home, authenticated with your signature , we assume full responsibility for your shipment as well as any damage or loss of your order.
  Portugal - Shipping time approx. 1 working days *
  
• Europe - Shipping time approx 3-5 business days *
  
• Rest of the world - Shipping time 3 to 7 days, check us the shipping cost by email.

Note: Europe and other countries in the world. NOT AVAILABLE for cash-on-cash orders to Europe and the rest of the world).

UPS Standard Shipping Services

Rest of the world
All shipments are registered and delivery is made personally and delivered to your home authenticated with your signature, we assume full responsibility for your shipment as well as any damage or loss of your order.

Rest of the World - Approximately 3 to 7 days anywhere in the world, customs clearance service included, direct delivery to your home, contact us for pricing firescalemodeler@gmail.com

Note: NOT AVAILABLE for "cash refund" orders for Europe and the rest of the world.

* see covid19 restrictions

Order Consolidation: If you have an order in process (not yet shipped) and you are placing a new order, you also have the option to consolidate this new order with the previous one and save duplicate shipping costs. Please note that if your new order includes products that are not currently available, your combined package must be held until all items on both orders arrive.

prohibited goods

Products qualified as hazardous and/or flammable (some paints, primers, putties and sprays) may have shipping restrictions.
Spray paints can only be shipped to Europe (except Greece) via the courier service. They CANNOT be shipped to Greece or any other country outside Europe.

If you have any further questions, please feel free to contact the Fire Scale Modeler team - firescalemodeler@gmail.com

* Impact of coronavirus on shipments

The Fire Scale Modeler continues to function and is customer-first and oriented towards pattern makers and hobbyist innovation, yet the new coronavirus pandemic has created unprecedented complexities that have required a constant re-evaluation of our operations with carriers.

Our highest priority is to help ensure the speed of delivery of orders from our customers nationally, Europe and the rest of the world, but we have seen some delays in deliveries, which for Fire Scale Modeler is not tolerable and we have been coming to two months to find solutions and finally found, we inform you that from this date we have several solutions where the customer chooses the one that suits him best.

National shipping services (mainland Portugal)

• - CTT Expresso 19 - Deliveries the next day until 7pm (Max. 30kg)
• - CTT Expresso 48 - Deliveries between 2 to 3 days max. 30kg
• - DHL Parcel - Delivery the next day until 7pm at home.

Europe

• CTT Expresso - Delivery between 3 to 15 days (it may take more than 30 to 60 days in some European countries)
• DHL - Delivery between 5-7 days at home.

Rest of the world

• CTT Expresso - Delivery between 7 to 30 days (It may take approximately 3 months in some countries, due to quarantine and customs clearance time)
• DHL - 3 to 7 days anywhere in the world, customs clearance service included, direct delivery to your home, contact us to consult firescalemodeler@gmail.com.
  
• UPS Urgent - 3 to 7 days anywhere in the world, customs clearance service included, direct delivery to your home, contact us for pricing firescalemodeler@gmail.com.

For more information, contact us.