Pre-Order Policy
Last updated: 16 October 2026
1. What is a pre-order?
A pre-order reserves a product that is not yet in stock: a new release from a supplier, or a Fire Scale Modeler product that is made or finished after your order (for example kits, figures or colours from a new batch).
2. Payment
Pre-orders are paid in full at checkout, which guarantees your unit from the first batch.
3. Estimated date
The date on the product page is our best estimate: ours for Fire Scale Modeler products, and the manufacturer's for other brands. If it changes significantly, we tell you by email. If the indicated date passes and you no longer want to wait, you may cancel and receive a full refund.
4. Orders with stock and pre-order items
An order that mixes items in stock with pre-order items is shipped complete when the pre-order arrives. If you need the items in stock sooner, place two separate orders.
5. Cancellation
- Standard pre-orders: you can cancel at any time before dispatch for a full refund, by emailing geral@firescalemodeler.com.
- Custom products (e.g. custom colours or special orders of items we do not normally stock): cannot be cancelled once production has started or the supplier order has been placed.
After delivery, the normal right of withdrawal applies (see our Returns & Refunds Policy).
6. Price guarantee
If the price goes up before release, you pay the price you paid. If it goes down, we refund the difference.
7. Cancelled production
If a product is cancelled or never delivered to us, we refund the full amount straight away.