Terms and conditions of use
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Terms and conditions of use


General conditions:

Order booking conditions:

For items in stock - Reservations for items in stock are only guaranteed for a maximum period of 5 working days. After this period, the articles will be released without guaranteeing their availability. If you are unable to collect the items within this period, we suggest that you pay for them. For this you can request an ATM reference.

For items out of stock received in the meantime - Availability will only be guaranteed for a maximum period of 5 working days after notification of your arrival. After this period, the articles will be released without guaranteeing their availability. If you are unable to collect the items within this period, we suggest that you pay for them. For this you can request an ATM reference.

Shipping costs:

Orders placed online or otherwise requested for shipping will incur an additional shipping cost. These sizes can be consulted here.

Alternative Consumer Dispute Resolution (RAL) :

In case of dispute, the consumer can resort to an Alternative Resolution Entity for consumer disputes: Lisbon Consumer Conflict Arbitration Center

For more information, consult the website of this arbitration center www.centroarbitragemlisboa.pt - tel. 218 80 70 30

In case of consumer dispute online, the consumer can use an online dispute resolution system (RLL), the ODR Platform ("online dispute resolution"), with competence to resolve disputes related to the resulting contractual obligations sales contracts or online services.

Access here the Electronic Platform for Alternative Dispute Resolution in sales contracts or online services.

Warranties:

For new items - We are authorized agents for the brands we sell. Only in this way can we offer the official guarantee and support of the brand, without intermediaries. Warranty conditions vary by manufacturers.

For Used Items - All 2nd hand items for sale at Fire Scale Modeler have undergone a thorough inspection and review before being offered for sale. Fire Scale Modeler guarantees these items for a period of 1 year from the date of sale for malfunctions not detected at the time of purchase. Problems inherent to their normal wear and tear or misuse are excluded.

In case of failure within this period, the part or parts will be returned to the manufacturer (in new items) and will be replaced with identical or repaired ones, as the case may be. They will be repaired by Fire Scale Modeler in the case of 2nd hand items.

The costs of return to the manufacturer, as well as return to the owner, will be borne by us.

GENERAL APPLICATION:

• You can only make purchases on our website if you are over 18 years of age.

• In an order, the Customer makes a binding statement that he intends to buy the products sold by Fire Scale Modeler.

EXCHANGES AND RETURNS APPLICABLE IN ONLINE PURCHASES AT:

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